Customer Support Response Template
Prompt
Write a customer support response for the following scenario: {scenario}. Customer name: {customer_name}. Issue type: {issue_type}. Our company: {company_name}. Tone: {tone}. Include: acknowledgment of the issue, clear explanation, resolution steps, and follow-up offer.Variables
customer_name
scenario
issue_type
company_name
tone
About This Prompt
Generate professional customer support responses for common scenarios with empathy and clear next steps.
Example Output
Hi Sarah,
Thank you for reaching out, and I'm sorry to hear about the billing discrepancy on your account. I completely understand how frustrating that must be.
I've looked into this and can see that a duplicate charge occurred on March 15th. Here's what I've done:
1. Initiated a refund of $49.99 to your original payment method
2. The refund should appear within 3-5 business days
3. Added a $10 credit to your account for the inconvenience
Is there anything else I can help you with? I'm happy to stay on this until everything is resolved.
Best regards,
[Agent name]
Usage Tips
- Always lead with empathy
- Be specific about timelines
- Offer a concrete resolution
- End with an open door